611 W 18th St. Stuttgart,
Arkansas, 72160, USA.
Email: [email protected]
If your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
If the item is still within the validity period of this warranty:
We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
If the item is outside the validity period of this warranty:
The customer shall be held responsible for all the shipping fees and charges when returning the defective product.
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. We stand behind the quality of our products and guarantee our workmanship 100%. That said, so we will gladly issue a merchandise credit less a 10% restocking fee if you need to make a return/ change your mind. Any defects or errors on our part will result in a replacement at no charge. If your product turns out to be defective, please provide us with the following proofs:
– This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
- Photos of the front and the back of the package or box;
- Partial shipment slips (if applicable);
- Photo or video of the defective item;
- Photo or video and a detailed description of the problem;
Our return policy is as follows:
– Return requests must be submitted within 3 days after the item has been delivered.
– Item(s) must be shipped to BigBigFoot within 3 days after approval. Returns cannot be processed or accepted at our retail location.
– Customers are responsible for return shipping. For your protection, we suggest using a carrier that provides tracking information.
– Item(s) must be unworn and in the original condition received. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.
– Final sale orders are not eligible for return, which include items purchased during a promotional period; International orders; and Items purchased at our retail location.
– Once your return is approved & received, you will be issued a merchandise credit less a 10% restocking fee. Merchandise credits are non-transferable and can only be used at daskus.com.
Please contact us via email to initiate the returns process. When prompted, please use the Order # from your order confirmation email (not your packing slip).
Please allow 10-14 business days from receiving your return to evaluate and process the return.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
- Photos or a video of the incorrect item;
- Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
How can I return the defective item to BigBigFoot?
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
Below are some further suggestions and important reminders:
– Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
– After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
– Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer’s expense;
– You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
– If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
– We can arrange a refund or a replacement of the product after receiving the defective item;
– Please place a note inside the return package by including the following details (this will accelerate your return request):
- your order number;
- the product ID or name and the quantity;
- a short description of the problem occurred with this product;
BigBigFoot reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or on the relevant section of our help center.